Complaints
Making a complaint
We want AceLeads to work well for you. If something has gone wrong, please tell us, we take every complaint seriously and use them to improve.
Tell us
Use the form below or email us. Tell us what happened, when, and what you would like us to do about it. A lead reference or invoice number helps us find it straight away.
We acknowledge within 2 working days
You get a reply confirming we have it and naming the person handling it. If we need anything else from you to look into it, we ask at that point rather than later.
We respond in full within 20 working days
You get our findings, what we are doing about it, and why. If it is going to take longer we tell you before the 20 days are up, with a reason and a new date.
Prefer email? Write to info@aceleads.co.uk.
If you are not happy with our answer
Reply and say so, and a director will review it personally. We will tell you the outcome of that review in writing.
If your complaint is about how we have handled your personal data and you are not satisfied with our response, you can raise it with the Information Commissioner's Office at ico.org.uk. You do not need our permission to do that, and you can go to them at any point.